Request Additional Information for an Application

Request Additional Information for an Application

When an Applicant submits an Incomplete Application, a Permit Manager may change the overall application status to "More Info Needed".  This will re-open the application so that an Applicant can modify the existing information that was submitted.

By following the steps below, the system will send an email notification to the applicant with the following information:

• Status: More Info Needed

• Application Name

• Comment: The Permit Manager's message to the applicant with instructions on what needs to be added or changed

Steps

1. Open the application you want to change the status for.

2. At the top of the application, under the Application Name and the Current Status, click the Edit icon. If you don't see the application name and status, under Application Tools on the left side, click Application Review.

   

3. Select the status you want to update the application to.

   

4. In the Post Comment field, enter an applicable comment about the status change. This is optional but recommended.

5. In the File Upload box, you can either drag a file you want to upload into the box, or click in the box to browse to a file on your computer or network. This is optional.

6. Depending on the status you chose, you may see a Permit Upload box. This allows you to reference and link to a permit that was generated outside of Eproval. This box, and all fields in the box, are optional.

   • Enter the Permit Name.

   • Enter the Permit Number.

   • Click Browse to upload a file from your computer or network.

7. Depending on the status you chose, you will have options to notify the Applicant and/or all Reviewers. Check the box for the users you want to notify. We do recommend limiting the internal roles you notify to reduce the number of email notifications people receive, and only notify them when necessary.

   

8. Click Update Status.